Return & Refund Policy

Last Updated: 13-04-2025

At StonicCave, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return and refund process.

Return Eligibility

You may request a return within 5 days of receiving your order if:

The item is damaged or defective.
You received the wrong product.
The item is unused and in its original condition and packaging.

Non-Returnable Items

The following items cannot be returned:

Used or worn products.
Items damaged due to misuse or improper handling.
Customized or personalized products.
Products returned after the 5-day return period.

Return Process

To initiate a return, please contact us within 5 days of receiving your order.

Provide:

Order number
Full name
Reason for return
Photos of the product (if damaged or incorrect)

Contact Information:

Email: stoniccave0012@gmail.com

Phone: 03435147552

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved:

Refunds will be processed within 5–7 business days.
The refund will be issued through the original payment method whenever possible.

Return Shipping

If the return is due to our mistake (wrong or damaged item), we will cover the return shipping costs.
For all other eligible returns, the customer may be responsible for return shipping charges.

Exchanges

If you receive a defective or incorrect item, we will gladly provide a replacement, subject to product availability.

Contact Us

For any questions regarding returns or refunds, please contact:

StonicCave